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About Us > Customer Bill of Rights

Part of being a Marine Industry Certified Dealership is adhering to the Customer Bill of Rights.

Marine Industry
Consumer Bill  of Rights

Preamble

Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible.  This includes adhering to a Consumer Bill of Rights.  Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately.  Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

Sales:
• The assistance of a capable and knowledgeable sales consultant
• Advertising and representations that are truthful and factual
• A written disclosure of all details associated with a purchase
• An explanation of the proper usage and operation of products
• Products properly prepared, inspected and tested before delivery
• The delivery of new products as scheduled
• An explanation of all maintenance requirements and schedules established for your product
• An explanation and written copies of warranties on all products and major components

Service:
• The explanation of maintenance/ repair plans including estimated repair time and cost
• An itemized list of all charges (both warranty and retail) with thorough explanation
• Prior approval of charges in repair costs or additional charges should they occur
• Maintenance repair work done right the first time by knowledgeable trained technicians
• Maintenance/ repair work completed when promised
• Timely notice of changes in service delivery time if delays are experienced in repair completion
• Inspect any replace/ damaged components upon presentation of the invoice/ work order

Operations:
• Fair, open and honest treatment without discrimination
• Respectful, professional and accurate responses to all of your product questions and requests
• Privacy and confidentiality of customer records

Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

Oak Hill Marina, Inc. | Hwy 71 S.| Arnolds Park, Iowa 51331
Phone: (712) 332-2701 | Toll Free: (877) 744-0736
Tuesday-Fridays 9am-5pm | Saturday & Sunday 9am-4pm
Always Later by Appointment

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Copyright 2011 by Oak Hill Marina

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